Follow These Steps To Get Better Help

Use the following guide to help Voltora’s electrical expert figure out your issue. Once you diagnose your situation, we’ll be able to send the most relevant help to restore power.

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STEP 1

GET EVERYONE SAFE, FIRST

Before we begin, make sure that your family or colleagues (if you’re in an office) are safe. Make sure nobody is nearby any electrical appliances, or if they are in the shower, ask them to exit the shower immediately. Water conducts electricity, and it could be fatal.

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STEP 2

LET’S FIGURE OUT WHY YOUR POWER’S OUT.

If your power’s out, there must be a cause. Let’s try to identify the cause in this step.

Note: If you see sparks or exposed wires, please DO NOT touch them. Skip this step, and CALL US immediately.

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STEP 3

GIVE VOLTORA A CALL

Our electrical experts are on standby 24/7 to provide their specialised advice for your situation.

When you call Voltora for an electrical emergency, we’ll ask you a series of questions to quickly diagnose your situation, while sharing the different precautions you should be taking to protect yourself and your loved ones in the meantime.
1300 799 430

LET’S FIGURE OUT WHY YOUR POWER’S OUT

Take a quick look at the list below, and make a mental note of the issues that are relevant to your situation.

TRIPPED OR BLOWN FUSES

If you were using an electrical appliance that had exposed wires or is faulty, the fuse inside might have tripped your switchboard.

SAFETY SWITCH TRIPPING?

Does your safety switch keep tripping, no matter how many times you keep trying? It may be because of a faulty appliance, or incorrect wiring.

HOT WATER SYSTEM DOWN?

If your electric hot water system isn’t working, it might mean that there’s no water inside, or hinting at wiring done wrong.

SWITCHBOARD FAILURE

Does your switchboard not work? Or are there sparks coming out of it? If so, your switchboard might be damaged and needs replacing.

EMERGENCY LIGHTING ISSUES

Lights flickering uncontrollably, or they’re not turning on at all? Either the bulb has failed, there’s something wrong with your power supply or your circuitry is faulty.

UNINTENDED RINGING ALARMS

If your wired smoke alarms keep ringing, there might be a faulty wire or electrical failure in the smoke alarm.

AIR-CONDITIONER FAILURE

If your aircon is emitting smoke, or is blowing hot air, switch off your aircon, and give us a call.

FLOOD OR WATER DAMAGE

If your home is hit by floods or water damage, your electrical installation will definitely be affected.

FAULTY WIRING

If you notice sparks coming out of exposed wires, please DO NOT touch the wires. Give us a call immediately.

GET EMERGENCY ELECTRICAL HELP NOW
Make Sure To Report A Power Outage If It’s Area Wide

If you look out the window and realise that the power outage has affected your entire area, make sure to report it on Energex. Call 13 62 62 to report the affected area, or visit this link to understand the procedures for dealing with planned or emergency outages in your area.

If there’s no record of a mains power outage in your area, and you’re the only home affected, check your home’s safety switch located within the switchboard to see if it has tripped.

If flipping the safety switch can’t turn your power back on, give our 24/7 expert Electrical Specialists a call, and restore your power in no time.

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Electrical Problem Solvers Since Day One

Since day one, Voltora has been winning the hearts and minds of customers with our always-ready service and professionalism. With best-in-class electrical tradesmanship and tailored electrical advice from expert electricians passionate to serve, clients know that they can count on Voltora to do the job the right way.

Get Your Power Back Quickly & Safely Right NOW

Click on the button to contact Voltora and solve your electrical headache right now!

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