- Frequently Asked Questions
General
What is your pricing?
The cost is dependant on your requirements and environment, so please contact our team for a quote.
What payment methods do you accept?
What happens if your tradesmen are running late?
At Voltora, your satisfaction is our highest priority. That means we’ll always try our best to reach you at the time we agreed on. However, in the unlikely event that we’ll be late due to unanticipated traffic, or any other factors, we’ll let you know immediately via phone call about the delay, and a possible revised time.
Do you offer a seniors discount?
We want to make your experience with us even better! That’s why we offer a Seniors and Carers discount. For further information check out our Senior’s Discount page here.
Electrical
My safety switch keeps tripping. What should I do?
Unplug all appliances (especially whitegoods and other large appliances) and try to reset the breaker. If it resets, plug appliances back in one at a time until one trips the breaker. If the breaker still won’t reset, contact us.
Air Conditioning
How long does an air conditioning service take?
The time it takes varies for each air conditioning system as it depends on if it’s a split or ducted system, how it was installed, configuration, age and current condition. Please contact our team for more information in relation to your system .
What’s included in an air conditioning service?
Please visit our Service Page for the full list of what’s included with our split and ducted system services.
What air conditioning Brands do you work with?
We keep stock of Panasonic and Mitsubishi Electric, and we can supply and install other brands on request.
Do you carry out services on vehicle air conditioners?
Unfortunately we don’t, our services do not include automotive services.
Do you service box or window air conditioners?
Yes, we do service box and window air conditioners however we do not provide installation or repairs.
Solar
Why don’t you do packages?
There are many solar companies providing solar packages that might seem attractive at first. However, what you might not be aware of is that these packages are generally designed as “one size fits all” solutions, and are not optimised for your specific energy needs. Voltora believes that the best way to help you reap the full benefits of solar is to tailor a custom solar solution – not sell you cookie-cutter packages.
Will you be outsourcing my solar installation?
No, your Voltora’s Solar Specialists will be personally handling your solar projects from start to finish. Our team are qualified solar system experts who have years of solar experience under their belt. Voltora is also accredited with New Energy Tech for solar system design and installation, so you can rest assured that you’re working with the best.
What are your accreditations? Why should I trust you?
When it comes to solar installations, Voltora is certified and licensed with New Energy Tech, the industry benchmark for this class of work. Moreover, Voltora Industries are accredited with various regulatory bodies for all services offered, including being a Gold Master Electrician, the highest accreditation in the electrical industry. This is awarded in recognition for stringent adherence to safety, quality, workmanship, knowledge and service.
Do you sell “Tier 1 Solar Panels” just like the other guys?
The definition of a Tier 1 Solar Panel has been misused by many providers in the solar market, leading to a misunderstanding of what this grading really means.
Being rated as Tier 1 has nothing to do with the quality of solar panels. Instead, the Tier 1 ranking scale is a simple scale created by Bloomberg New Energy Finance Corporation and is used to rank solar panel manufacturers in terms of their bankability or financial stability.
In fact, Bloomberg defines a Tier 1 solar manufacturer as “those which have provided products to five different projects which have been financed non-recourse by five different (non-development) banks in the past two years”.
That means that, when you are trying to decide which solar panels to use for your property, the criteria of Tier 1 shouldn’t even be in the equation in contrast to other more critical factors, like safety of panels, ability to store energy etc.
Voltora uses the highest quality of solar panels that ticks all these boxes.
What are the key factors that I should look out for during solar installations?
Broadly speaking, there are many!
But if we were to identify the most important ones, it’d be that you:
● Have a correct system for the right property
● Use quality products
● Work with long-term manufacturers
● Get Australian based warranties for your solar setup.
In case you’re wondering, Voltora has all those boxes ticked, so you can rest assured you’re making the right solar investment with us.
I’m worried about cheap panels. What’s the quality of your solar panels?
Unfortunately, there are many “cowboy” solar installers out there due to lucrative government incentives. In fact, recent surveys show that 20% of solar installers were substandard, and did not meet Australian requirements. These systems may prematurely fail. These solar installers often use low-quality solar panels that sacrifice performance and safety at the expense of cost.
What are the differences between string inverters and micro inverters?
There are 2 main differences between string inverters and micro inverters.
OBSTRUCTIONS
During the course of the day, obstructions can happen, whether be it a cloudy day, dirt, or shade from a nearby tree. How your solar system reacts to these obstructions is where the difference lies.
With microinverters, only the individual panel is affected, while the others keep performing to their fullest. This might equate to more solar power and greater energy savings as a whole, since the rest of your solar system is still relatively unaffected by the obstruction.
On the other hand, a string inverter system can only perform as well as its lowest-performing panel. Therefore, if shade or a pile of leaves hinders one panel’s performance, every other panel operates at the same diminished capacity.
This does not mean that one is better than the other, though. The important thing is to conduct a thorough, expert check on your property and its surroundings to foresee any potential obstructions, and to decide on the best inverter to install.
Voltora Solar Specialists do this for you in detail, so that we can suggest the best solution that suits your unique property.
RIGID DESIGN
String Inverters have more rigid design than Microinverters, in that they are restricted to string sizing on your roof, and require a minimum system size of 8 panels. String Inverters also require a DC and AC design.
A Microinverter, on the other hand, features a more flexible design, because they do not come in string sizing, and offers multiple configuration options in terms of layout. Microinverters also are an all-AC design.
Again, it does not mean that either inverters are better than the other – it all depends on your unique property conditions and requirements. Voltora Solar Specialists can conduct a free visit to your property at a convenient time for you to assess the right inverter for your solar system.
Want to find out which inverter is best for your solar system? Click here to speak to a Voltora Solar Specialist now.
CCTV & Intrusion Alarms
Should I go with digital or analogue?
It’s a matter of cost. Although digital provides high definition images, analogue is cheaper. Depending on your needs, if you find 720p video to be a good level of video quality for your CCTV footage, go for analogue since it’s more cost effective. However, we do recommend the use of Digital Systems now, and they are becoming more affordable.
Do your CCTVs come with night vision?
Yes, most of our cameras have night vision included. The typical night vision ranges from 20-50 metres, depending on the camera. Speak to us now and depending on your unique needs, we’ll find a suitable camera with night vision range that’s right for you.
Are your cameras weather resistant?
Most external cameras are rain resistant since they are IP67. However, we still recommend that you mount your cameras under shelter. Your Voltora Security Expert will find the right placement for your unit.
Can I view the footage on my phone?
Yes. Voltora uses the latest CCTV recorders and cameras out there in the market. All systems are viewable on your mobile phone, computer or any other smart device.
Can I have an alarm if I have pets?
Yes, definitely! We can adjust detectors or install Pet-friendly detectors to allow pets access to your premises without triggering the alarm.
Will I be able to monitor my alarm on my phone?
Yes, mobile alerts and updates can be set up on your phone. You can also choose to have alarms sent to you when a detection occurs. With some systems, you can also have the ability to arm or disarm your premises from the touch of a button from your smartphone!
Do I need to have a fixed-line linked to my alarm?
No, you do not need to have a fixed-line, since we can link alarm systems through the internet over IP. If you do want a fixed line to the panel, with the introduction of NBN, we recommend that you link your alarm panel with a 4G Dialler and SIM Card, which ensures you always have access to your alarm.