- Frequently Asked Questions
General
What is your pricing?
The cost is dependant on your requirements and environment, so please contact our team for a quote.
What payment methods do you accept?
What happens if your tradesmen are running late?
At Voltora, your satisfaction is our highest priority. That means we’ll always try our best to reach you at the time we agreed on. However, in the unlikely event that we’ll be late due to unanticipated traffic, or any other factors, we’ll let you know immediately via phone call about the delay, and a possible revised time.
Electrical
My safety switch keeps tripping. What should I do?
Unplug all appliances (especially whitegoods and other large appliances) and try to reset the breaker. If it resets, plug appliances back in one at a time until one trips the breaker. If the breaker still won’t reset, contact us.
Air Conditioning
How long does an air conditioning service take?
The time it takes varies for each air conditioning system as it depends on if it’s a split or ducted system, how it was installed, configuration, age and current condition. Please contact our team for more information in relation to your system .
What’s included in an air conditioning service?
Please visit our Service Page for the full list of what’s included with our split and ducted system services.
What air conditioning Brands do you work with?
We keep stock of Panasonic and Mitsubishi Electric, and we can supply and install other brands on request.
Do you carry out services on vehicle air conditioners?
Unfortunately we don’t, our services do not include automotive services.
Do you service box or window air conditioners?
Yes, we do service box and window air conditioners however we do not provide installation or repairs.
CCTV & Intrusion Alarms
Should I go with digital or analogue?
It’s a matter of cost. Although digital provides high definition images, analogue is cheaper. Depending on your needs, if you find 720p video to be a good level of video quality for your CCTV footage, go for analogue since it’s more cost effective. However, we do recommend the use of Digital Systems now, and they are becoming more affordable.
Do your CCTVs come with night vision?
Yes, most of our cameras have night vision included. The typical night vision ranges from 20-50 metres, depending on the camera. Speak to us now and depending on your unique needs, we’ll find a suitable camera with night vision range that’s right for you.
Are your cameras weather resistant?
Most external cameras are rain resistant since they are IP67. However, we still recommend that you mount your cameras under shelter. Your Voltora Security Expert will find the right placement for your unit.
Can I view the footage on my phone?
Yes. Voltora uses the latest CCTV recorders and cameras out there in the market. All systems are viewable on your mobile phone, computer or any other smart device.
Can I have an alarm if I have pets?
Yes, definitely! We can adjust detectors or install Pet-friendly detectors to allow pets access to your premises without triggering the alarm.
Will I be able to monitor my alarm on my phone?
Yes, mobile alerts and updates can be set up on your phone. You can also choose to have alarms sent to you when a detection occurs. With some systems, you can also have the ability to arm or disarm your premises from the touch of a button from your smartphone!
Do I need to have a fixed-line linked to my alarm?
No, you do not need to have a fixed-line, since we can link alarm systems through the internet over IP. If you do want a fixed line to the panel, with the introduction of NBN, we recommend that you link your alarm panel with a 4G Dialler and SIM Card, which ensures you always have access to your alarm.