Gift Card Redemption Offer Terms & Conditions

1. This document sets out the Terms and Conditions for participation in the “Voltora Industries Gift Card Redemption Offer” (Redemption Offer).

2. The Promoter is Voltora Industries Pty Ltd ABN 53 606 804 219 of 108-109/193 South Pine Road, Brendale 4500 (Promoter or Voltora Industries).

3. The Promotion commences 9.00am AEDT on 1st May 2022 and ends at 11.59pm AEST on 31th July 2022 (Offer Period).

4. This promotion is for a digital Prezzee® Gift Card recoverable by way of redemption by each Eligible Claimant who purchases an Eligible Product from a Voltora Industries during the Offer Period and submits the online Claim Form during the Claim Period in accordance with these Terms and Conditions.

Definitions

5. The following definitions apply for the purposes of these Terms and Conditions:

Claim Form means a form enabling an Eligible Claimant to participate in the Redemption Offer being the form available at https://www.voltoraindustries.com.au/redemption/.

Claim Period means the period during which a Claim Form can be submitted by an Eligible Claimant to participate in this Promotion meaning the period from 9.00am AEDT on Sunday 1st May 2022 and ending at 11:59 pm AEST on 31^st August 2022.

Eligible Claimant means a person who meets all the requirements of clause 8.

Digital Prezzee Gift Card means a digital gift that is credited with an amount in Australian dollars that corresponds with a relevant Eligible Product as set out the table associated with that defined term.

Eligible Product means a single air conditioner unit from the Panasonic Air conditioner models   listed in the table below:

Valid Split System Air Conditioners (comprised of an internal and external unit) will be processed as a single system only. Please supply the model and serial number details for the internal unit only, the external unit cannot be claimed as an additional or separate system.

Purchase means purchase of an Eligible Product:

I. for use in a residential home application;

II. with payment in full being made during the Offer Period,

III. from Voltora Industries Pty Ltd and

IV. limited to a maximum of 5 Eligible Products per household.

The Promoter, at its sole discretion, may choose to extend the Redemption Offer to a greater number of Gift Cards, but excluding (i) purchases made by any entity with an Australian Business Number; (ii) purchases as part of commercial or business transactions or for residential development projects or commercial or industrial works; (iii) purchases via an auction or online bidding website; (iv) purchases of second hand products; (v) ‘C grade’ or ‘seconds’ products, and (vi) refurbished or demonstration products.

6. Participation in this Redemption Offer is deemed acceptance of these Terms and Conditions. The Redemption Offer is not valid in conjunction with any other offer of the Promoter.

7. The Promoter reserves the right to vary or amend these Terms and Conditions or to extend or cancel the Redemption Offer at any time.

Eligibility and Claims

8. The Redemption Offer is only open to a Queensland Australian resident, with an Queensland Australian residential street address who:

a. is 18 years old or over;
b. is not a company, business or organisation of any description;
c. purchases an Eligible Product during the Offer Period from Voltora Industries;
d. submits a valid Claim Form for the Redemption Offer within the Claim Period at https://www.voltoraindustries.com.au/redemption/ by inputting all the required details and successfully completing and submitting the Claim Form;
e. visits https://www.voltoraindustries.com.au/redemption/and follows the prompts on the online Claim Form and:
i. inputs all requested details without limitation including the Eligible Claimant’s first name and surname, street address, email address, contact telephone number.
ii. submits the completed online claim form agreeing to these Terms and Conditions within the Claim Period.

f. is not otherwise ineligible to participate in the Redemption Offer as set out in these Terms and Conditions and in particular clause 9.

9. Employees or contractors of the Promoter and agencies associated with the Redemption Offer (and their immediate family members) are ineligible to enter the Redemption Offer. Immediate family members mean any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

Claim Validity

10. Subject to clause 8, all Eligible Claimants who successfully complete and submit a valid Claim Form will receive the respective Prezzee Gift Card amount stated in the table set out in the definition of Eligible Product.

11. The Prezzee Gift Card can only be made out to the Eligible Claimant and is not transferable or exchangeable. If the Prezzee Gift Card becomes unavailable for any reason beyond the reasonable control of the Promoter, a similar redemption of equal value will be provided.

12. Incomplete, indecipherable or fraudulent claims will be deemed invalid. It is the Eligible Claimant’s responsibility to ensure that their contact details are correct and that the uploaded pictures are clear.

13. If any of the details that the Eligible Claimant provides in the Claim Form do not match the proof of purchase documentation uploaded and received by the Promoter, the Claim will be deemed invalid.

14. The Promoter reserves the right to verify any Redemption Offer claims and reject, in its absolute discretion, Redemption Offer claims that do not meet these Terms and Conditions.

15. The Promoter will validate the serial number and the tax invoice submitted by the claimant and will inform the claimant by email if any invalid information has been received. The claimant will have Fourteen (14) days from the date of the email to provide the valid information as applicable through the Claim Form promotion page. The Promoter in its absolute discretion may invalidate any claim if the claimant fails to provide the further requested information from the Promoter by the final date for submission of 31 August 2022.

Delivery

16. The Prezzee Gift Card may take up to 4 weeks for delivery from finalization of a valid claim.

17. It is the Eligible Claimant’s responsibility to ensure that all the details provided in the Claim Form for the Redemption Offer are accurate. In particular, it is the responsibility of the Eligible Claimant to provide correct and up to date address details to the Promoter.

18. The Eligible Claimant is responsible for any costs associated with making a claim on the Promoter’s website. The Promoter makes no guarantee that its website will be available and will not be held responsible for interruption of service that may interfere with the Eligible Claimant’s ability to participate in the Redemption Offer.

General

19. The Prezzee gift card is subject to the following Terms and Conditions:

a. Prezzee Gift Cards are issued by Voltora Industries PTY Limited ABN 53 606 804 219 (Issuer).

b. Prezzee Gift Cards can be redeemed for other gift cards from prezzee.com.au.

c. The expiration date for a Prezzee Gift Card is displayed in your digital wallet. Please refer to the expiry date to ensure you redeem your Prezzee Gift Card in the allocated time frame. Prezzee is not responsible for users to redeem their Prezzee Gift Card before the expiration date.

d. Unless otherwise stated by the applicable Retailer, Prezzee Gift Cards are not redeemable for cash.

e. Each Prezzee Gift Card purchased by you will be listed as a separate Gift Card. By way of reference, in  the event that you purchase two Gift Cards from the same Retailer, your wallet will reflect two Gift  Cards, as opposed to one Gift Card with the value of the two Gift Cards purchased. Prezzee may, in its sole discretion and under guidance by relevant laws, from time to time implement a limit on the value of Gift Cards that may be stored in the Prezzee wallet at any one time.

f. Any ancillary costs associated with redeeming the Prezzee Gift Cards are not included. This may include, for example, any fees charged by merchants for using the Card, or currency exchange fees;

g. The Prezzee Card is like cash and may not be replaced if misused, lost, stolen or damaged;

h. If for any reason a claimant does not redeem the entire balance on the Prezzee Gift Card by its expiry, any remaining balance on the Prezzee Gift Card will be forfeited;

i. Any unused balance on the Prezzee Gift Card will not be redeemed as cash;

j. Redemption of the Prezzee Gift Card is subject to any Terms and Conditions of Prezzee Pty Ltd
including those specified on the Prezzee Gift Card website located at https://www.prezzee.com.au/doc/terms-of-sale/.

20. The Prezzee Gift Card must be activated within 3 months of the issue date noted on the back of the card to the Eligible Claimant. Upon activation by the Eligible Claimant, the Eligible Claimant has 12 months to use up the total value of the Prezzee Gift Card. It is the Eligible Claimant’s responsibility to activate the Prezzee Gift Card in accordance with the Terms and Conditions set out by Prezzee Pty Ltd available at https://www.prezzee.com.au/doc/terms-of-sale/. Prezzee Gift Cards cannot be extended, refunded or replaced if the recipient has failed to activate the card within 3 months of the issue date. Any balance remaining on the Prezzee Gift Card after the 12-month expiry cannot be refunded or transferred to a new The Promoter takes no responsibility for Prezzee Gift Cards that are lost or stolen, whether in the course of mailing or after receipt of the Prezzee Gift Card, and any loss suffered by any Eligible Claimant as a direct or result of Prezzee Pty Ltd conduct.

21. To the fullest extent permitted by law, the Promoter and its related companies, all their agencies and all those entities’ personnel (the “Relevant Parties“) exclude all liability for any loss (including any damage, claim, injury, cost or expense) which is suffered or incurred by any person in connection with the Redemption Offer including: (i) any indirect, economic or consequential loss; (ii) any loss arising from the negligence of a Relevant Party; (iii) any liability for personal injury or death. Nothing in these Terms and Conditions is intended to exclude, restrict or modify a person’s rights under the Competition and Consumer Act 2010 (Cth).

22. If, in the opinion of the Promoter, the Redemption Offer is not capable of being conducted as reasonably anticipated for any reason, including but not limited to interference from an Eligible Claimant or other parties, technical difficulties, acts of God, or fraud, the Promoter reserves the right, in its sole discretion and to the fullest extent permitted by law to either disqualify an Eligible Claimant, or modify, suspend, terminate or cancel the Redemption Offer as considered appropriate by the Promoter.

23. The Promoter collects personal information in order to conduct this Redemption Offer and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and prize suppliers. The Promoter may, for an indefinite period, unless otherwise advised, use the information of Eligible Claimants for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning Eligible Claimants.

24. Other than set out in clause 25 above, the Promoter will use the personal information of Eligible Claimants in accordance with its privacy policy, available at https://www.voltoraindustries.com.au/privacy-policy.

25. These Terms and Conditions are to be interpreted in accordance with the laws of the State of Queensland and all parties submit to the non-exclusive jurisdiction of the Courts of that State.

Promotion Support is available at: Phone: 1300 799 430.